Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with Trending Neurons. Some information is provided directly by you, while certain technical and usage information is collected automatically when you use the Services.

• Account and contact information, such as first and last name, email address, phone number, mailing address, account identifiers, and authentication information.
• Subscription and billing information. Payment-card information may be collected directly by a payment processor; we may receive transaction identifiers, billing status, plan information, and limited billing details rather than a full card number.
• User Content, including prompts, messages, uploaded content, watchlists, preferences, support communications, and other information you choose to provide through the Services.
• Device and usage information, such as IP address, browser or device type, operating system, domain or referring page, access times, pages or features used, diagnostic events, and performance information.
• Optional survey, research, or demographic information, such as age range, gender, or household-income range, when you voluntarily provide it or when it is collected in de-identified or aggregated form.

2. Sources of Information

• Directly from you when you register, subscribe, communicate with us, use ChatNeurons or other workflows, configure preferences, or submit information.
• Automatically from your browser, device, application, cookies, logs, and similar technologies when you use the Services.
• From service providers and business partners that support authentication, payments, cloud hosting, security, analytics, communications, customer support, and related operations.
• From public or licensed data sources when needed to provide market-intelligence functionality; such market data is generally not personal information about you.

3. How We Use Personal Information

• Operate, provide, secure, maintain, troubleshoot, and improve the Services.
• Create and administer accounts, subscriptions, authentication, entitlements, billing, and customer support.
• Respond to requests, provide notices about your account, and communicate service, security, product, or policy updates.
• Personalize workflows, recommendations, interface behavior, and market-intelligence experiences where enabled by the product and your settings.
• Analyze usage, performance, reliability, and feature adoption and develop or improve products and services.
• Detect, prevent, and investigate fraud, security incidents, abuse, violations of our Terms, and unlawful activity.
• Comply with legal obligations, enforce agreements, protect rights and property, and establish or defend legal claims.
• Send marketing communications where permitted by law and subject to applicable preferences or opt-out rights.

4. Legal Bases for Processing

Where GDPR, UK GDPR, or another law requires a legal basis, we process personal information as applicable to perform a contract with you, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, protect vital interests, or act with your consent. You may withdraw consent where consent is the applicable basis, without affecting processing already carried out lawfully.

5. How We Share Information

Trending Neurons does not sell, rent, or lease customer lists. We may disclose personal information as reasonably necessary to operate the Services or as permitted or required by law.

• Service providers that support cloud infrastructure, authentication, security, payments, communications, analytics, customer support, and other business operations. They are authorized to process information for contracted purposes and subject to applicable confidentiality and data-protection obligations.
• Affiliates or successors in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar corporate transaction, subject to applicable law.
• Government authorities, regulators, courts, law enforcement, or other parties when we reasonably believe disclosure is required by law, legal process, or necessary to protect rights, safety, security, users, or the public.
• Other parties when you direct us to share information or provide consent.

6. Cookies, Analytics, and Usage Tracking

We may use cookies, local storage, software development kits, logs, and similar technologies to maintain sessions, remember preferences, measure usage, understand which features are used, diagnose problems, protect the Services, and improve performance and personalization.

Browser or device controls may allow you to restrict some technologies. Disabling essential technologies may prevent portions of the Services from functioning correctly. Where law requires additional consent or opt-out choices for non-essential technologies, we will provide the required controls.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain account and transaction records, meet legal or contractual obligations, resolve disputes, enforce agreements, maintain security, and prevent fraud. Retention periods vary by data type and context.

When information is no longer needed, we take reasonable steps to delete, de-identify, aggregate, or securely dispose of it, subject to legal, technical, backup, and recordkeeping requirements.

8. Security of Personal Information

We use administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. Measures may include encryption in transit using TLS/SSL, access controls, security monitoring, and infrastructure or web-security services such as Cloudflare where deployed.

No method of transmission, storage, or security is guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us of suspected unauthorized access.

9. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information. We may need to verify your identity before completing a request.

• Request access to or information about personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a portable copy of certain personal information.
• Object to or request restriction of certain processing where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.
• Exercise applicable state privacy rights, including rights relating to sale or sharing where those concepts apply to our practices.
• Lodge a complaint with an applicable data-protection authority where that right is available.

10. Deletion Requests and Exceptions

We will honor verified deletion requests as required by applicable law. We may retain information when necessary or permitted to complete a transaction or contract, maintain security, detect or investigate fraud or unlawful activity, debug and maintain functionality, protect legal rights, comply with law, maintain required records, or support other lawful internal uses compatible with the context in which the information was provided.

11. Children

Trending Neurons does not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 in a manner not permitted by law, we will take reasonable steps to delete it. If you believe a child has provided information to us, contact support@trendingneurons.com.

12. International Data Transfers

Trending Neurons is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States and other jurisdictions where we or our service providers operate.

Where required by applicable data-protection law, we use recognized transfer mechanisms and contractual or organizational safeguards for cross-border transfers, which may include Standard Contractual Clauses or other lawful mechanisms.

13. External Links and Third-Party Services

The Services may link to third-party websites or services. We are not responsible for the privacy practices of services we do not control. Review the privacy statements of third parties before providing personal information to them.

14. Email Communications

We may send transactional or service-related email about accounts, security, subscriptions, confirmations, changes, or support. We may also send promotional communications where permitted by law. Promotional messages will include an applicable unsubscribe or preference mechanism; you may still receive non-marketing service communications when necessary to operate your account.

15. Changes to This Policy

We may update this Policy as our Services, data practices, or legal obligations change. The current version will display its effective date. When a change is material, we will provide notice as required by applicable law, which may include notice through the Services, account email, or another reasonable method.

16. Contact Us

Questions, privacy requests, or comments about this Policy may be sent to support@trendingneurons.com or mailed to Trending Neurons Inc., 300 Creek View Road, Suite 209, Newark, Delaware, USA.